Industrial Revolution 4.0 changes the pattern of user needs of application. A survey by Indonesian Internet Service Provider Association (APJII) in 2017 showed that the percentages of smart phone/tablet ownership and computer/laptop ownership were 50.08% and 25.72%, respectively, in the survey population. To answer the pattern of user needs and percentage of ownership of smart phone/tablet, the government provides and enhances e-government services in mobile-based applications. After planning, analysis, design and implementation stages, the purpose of the present study was to examine the usability of the implemented mobile applications. The focus of the research survey was usability testing of Cek BPOM electronic services which is provided by the National Agency of Drug and Food Control of the Republic of Indonesia. Usability Testing was implemented through questionnaire for respondents, which is processed using System Usability Score (SUS).The average SUS score which is 67.25 indicates that the Cek BPOM application is in a marginal high position. It means that application is not yet really usable but still needed for respondents as an e-government service. The highest SUS score was 92.5 means it’s useable and the lowest was 42.5 means it’s not really useable.

27/11/2018

978-602-53524-0-9

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