The transition of the enterprise information system is something that needs to be considered, the inhibiting and supporting factors of transition are the key to success in transitioning an information system in the company so that it is expected to achieve the company's business goals. Internet service provider (ISP) A is one of the largest ISPs in Indonesia to transition the enterprise information system to improve the performance and achievement of the company because there are still many obstacles in the previous system that hamper work and make the service to customers is affected by the constraints of previous enterprise information systems. However, in implementing the transition at ISP A, there were still many problems found in the appropriation of individuals towards the new enterprise information system. In this study, individual appropriation of the system becomes the subject of discussion. A qualitative positivistic approach with interview data collection methods is conducted in order to obtain as much information as possible from the resource persons involved in the use of information systems in each of their work. The individual appropriation of technology theory becomes a reference as a research framework to explore information about individual appropriation of the enterprise information system when the transition is implemented.

27/11/2018

978-602-53524-0-9

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