Integrated Referral and Service System (IRS/SLRT) designed to resolve potential fragmentation and lack of coordination between national and local social protection programs. It also aims to update national poverty data more frequently and providing local government with tools to encourage better coordination of social protection programs implementation at the local level. As it cores system IRS built a comprehensive Management Information System (MIS) consisting of three main modules, i.e., mobile application (apps) module, web-based modules, and dashboards. The apps become the main tool for facilitator in village level to meet the poor and collect their administrative data update, social program participation data, and recording complaint of the program conduct. This paper describes the development of the mobile apps module and analyzes the challenges faced in the system development and implementation when authors involved in the development of the module. It is found that the challenges are not only on the technical/ICT aspect only but also in MIS project management, in the implementation environment as well as in the ICT4D policy aspect.

27/11/2018

978-602-53524-0-9

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